Information you give us:
- through registration, when you enter information we request on certain pages on the site or when you contact us by phone or email. This may include your date of birth, name, email address, phone number and other information we may ask in connection with promotional offers or other marketing activities; and
- when you purchase an item in our shop, including transaction details, purchase history and items saved on your basket.
Information we receive from other sources, such as partners we jointly offer services with or from advertisers, about your interactions with them. This may comprise your name, geographic location, age, shopping habits, user-generated content (such as blogs and social media postings), social media user name or other social media profile information (such as number of followers), in each case as permitted by law. We rely on the lawful basis for processing (which could be the consent you give to third parties) prior to us receiving that information for processing. Refer to the third party privacy statements of each of the websites you interact with for further details of that party’s processing.
We use the information you give to us to:
- process any order that you make and make sure you have a great experience using our services. The personal information you submit during your registration or while placing an order will only be used for the purpose of processing your order. We won’t use such data for marketing or other purposes unless you give us your permission to do so;
- to provide customer service and support and to respond to your queries and requests;
- notify you that it’s your lucky day and you have been selected as a winner of a contest or sweepstake (or to confirm your entry to future competitions or events);
- enable our experts to conduct data analysis to help us improve our services and advertising, including showing you our adverts as you browse the web. We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services; and
- only if you give us your express consent, to keep you updated on our latest announcements or send you marketing information about us. If you would like to change your communication preferences or if you no longer want to be part of our mailing list, please Contact Us.
We use the information we collect to:
- administer our site and improve your browsing experience, including tailoring content offered to you;
- to identify and prevent fraud and other harmful activity, to defend our rights or property and to protect the rights and interests of our consumers and users; and
- as part of our efforts to keep our site safe and secure.
We use the information we receive from other sources to:
- to combine it with information you give to us and our products and information we collect about you for the purposes set out above (depending on the types of information we receive). These are companies approved by you, such as social media sites.
In accordance with the law, we will only retain your personal information for the period necessary to accomplish the purpose for which it was provided. We keep this data under periodic review to ensure it is still necessary for us to retain it.
We may share your personal information with our affiliated companies and with reputable service providers that help us run our business and improve our services and your customer experience, including matters such as warehousing and delivery, credit card and data processing, marketing and advertising, IT hosting and market research. In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partner. We will never sell, and we won’t otherwise distribute, your personal data unless we have your permission or are required by law to do so.
Be aware that our site includes social network plugins, so certain data (your current IP address, visited sites, date and time) is forwarded to these social media services even if you are not registered with them. If you are already logged into the social media service when you click on the social media button, the social media service may also use this data to identify your user name and possibly even your real name.
We also use Facebook’s Custom Audience feature to help us show you ads relevant to your interests.
You can rest assured that we’ll only disclose your information for the specific purposes mentioned in 2 and that your data security is being taken care of. These third parties are bound to process your personal data only on our strict instructions and when they can offer adequate technical and organizational measures to protect it.
We may also disclose your personal information as necessary to protect the security and integrity of our site according with the law, in the event that we sell or transfer all or a portion of our business or assets to a third party, or as required or authorized by law.
We adopt technical and organisational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, who are bound to comply with high security standards for the protection of your personal data, we also secure our operating environment adequately.
To protect your data against unwanted access, we use data encryption. Data collected from this site will be passed between your computer and our server and vice versa via the internet using 256-Bit TLS (Transport Layer Security) encryption. We will not use encryption though if you exchange only generally available information with us. Data stored in our database is also encrypted using 256-Bit AES encryption.
As a much loved user of our site, you have the right to request details of the personal information we hold about you as well as the purpose of its processing (you can check in 2 the lawful basis we rely on to process your information). You have the right to object to this processing if you wish, but please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit. You also have a right to demand the correction of incorrect data and the deletion of data which is inappropriate or no longer needed.
If you are seeking to exercise any of your statutory rights, please click here. Your request will be investigated by our Data Privacy Officer. A response to your request will be provided in writing within 30 days. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office.
Just so you know, our legal name is Camden Brewery Limited. We are registered in England and Wales with company number 07351691 and VAT number GB224046835. You can contact our Data Protection Officer at [email protected].
If you no longer want to receive marketing information from us, simply follow the ‘unsubscribe’ link in the e-mail we send to you. Have in mind that even if you opt out we may still continue to send you information that relates to any account or business relationship you may still have with us (i.e. a request you have made about our great beer).
If you are seeking to exercise any of your statutory rights or if you have any comments, queries, or complaints about our collection or use your personal information please click here.