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Camden Hells Fresh Glass On Pack Promotion

FAQ

1. What is the Camden Town Brewery “Fresh Glass” promotion?

We’re glad you asked. Our Camden Town Brewery Fresh Glass promotion gives you the chance to get your own limited edition Jack Glass created exclusively for us, on us. Look out for promotional packs of Camden Hells Lager to buy in-store and enter your unique pack code online at camdentownbrewery.com/freeglass to take part.

2. How long is the promotion open for?

The promotion starts on 3rd June 2021 and closes on 31st September 2021.

3. Which packs are promotional packs?

The promotion runs on promotional 4 pack cans, 4, 10 and 12 pack bottles of Camden Hells Lager in the UK featuring the promotion on the cardboard outer packaging.

4. Where can I purchase a Camden Hells Lager ‘Fresh Glass’ promotional pack?

Promotional packs are stocked in participating UK stores including our Web Shop, Asda, Co-op, M&S, Morrisons, Sainsbury’s, Tesco, Whole Foods & Waitrose stores.

5. What if I can’t find a promotional pack?

We expect this offer to be popular and promotional packs are subject to availability – so once they’re gone, they’re gone.

6. Where do I find my unique code?

Your unique code is printed inside the cardboard pack. Look for the unique 6-digit alpha-numeric code.

7. Can I claim more than one Jack Glass?

Yes, you can claim a maximum of 6 glasses per household by providing 6 unique codes obtained by purchasing promotional packs. The promotion is limited to a maximum of 6 redemptions per household. Each unique code can only be used once.

8. Can I choose which Camden Town Brewery limited edition Jack Glass I receive?

Yes you can! There are 3 different designs to choose from. Please select your glass design (subject to availability) from here camdentownbrewery.com/freeglass.

9. My unique code won’t work. What should I do?

Please check that you have entered each digit correctly. Each unique code is valid for one use only. If you are still experiencing problems contact us at [email protected].

10. I cannot read my code or it is damaged, what should I do?

If you are experiencing problems with your unique code, please contact us at [email protected] with a photo of the unique code you are trying to enter so we can work out how best to assist you.

11. Can I claim by post?

No, this is an online redemption offer, claims can only be made via the promotion website.

12. When will I receive my glass?

We will try and deliver your glass(es) as soon as possible, ideally within 28 days of you receiving your confirmation email, although as per the terms and conditions glasses could take up to 45 days for a claim to be dispatched.

13. Can I change my address details?

No, unfortunately, once claims have been submitted address details cannot be changed.

14. I have not received my glass, what do I do?

Your glass should be delivered within 45 days to the address you provided at the time of your online entry. If you have not received your glass after 45 days please contact us at [email protected].

15. I received my glass but it was damaged, what should I do?

We will endeavour to package the glasses as well as possible.  In the unusual event that your glass is damaged whilst in transit please take a photo of the damaged glass and packaging and email it to [email protected]. So we can work out how best to resolve your dissatisfaction.

16. I don’t live in the UK; can I claim a Camden Limited Edition Jack glass?

No, unfortunately, the offer is only available to residents of the UK.

17. What will the information I have submitted be used for?

Your information will only be used to fulfil your claim and to conduct appropriate anti fraud checks, unless you have opted to receive future marketing communications (beer news) from Camden Town Brewery. It will also be used to check how many times you have entered over the course of the offer. Personal Information that you provide may sometimes be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

18. I don't have access to the Internet?

Unfortunately, the offer is only available via the website, and therefore access to the Internet is essential. There are many public facilities such as libraries, which offer access to the Internet.

19. I have a question about your beer and brewery, who can I contact?

Please get in touch with Customer Care at [email protected].

20. Can't find the answer to your question?

Click here to read the full terms and conditions or please get in touch with Customer Care at [email protected].