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Camden Fresh Prints Promotion

Frequently Asked Questions

1. What is the Camden Town Brewery “Camden Fresh Print” promotion?

We’re glad you asked! Our Camden Town Brewery ‘Camden Fresh Prints’ promotion gives you the chance to have your own limited edition Camden A3 Fresh Print or a free Camden Fresh Prints T-Shirt created exclusively for us, on us. Keep your eye out for promotional packs of Camden Hells Lager to buy in-store and enter your unique pack code online at www.camdentownbrewery.com/freshprints to get involved!

Promotional 4 packs allow you to claim a free Camden A3 Fresh Print. Promotional 10 & 12 packs allow you to claim a free Camden A3 Fresh Print or Camden Fresh Prints T-Shirt.

2. How long will the promotion be open for?

The promotion starts on the 18th October 2021 and closes on the 31st March 2022. You have up until 14th April 2022 to claim your free Camden A3 Fresh Print or Camden Fresh Prints T-Shirt.

3. How do I know which packs are promotional packs?

The promotion runs on promotional 4 pack cans including off menu and Pale and also 4, 10 and 12 pack bottles of Camden Hells Lager in the UK featuring the promotion on the cardboard outer packaging.

4. Do all the promotional packs allow me to claim a Camden Fresh Prints T-Shirt?

To claim a free Camden Fresh Prints T-Shirt you will need to purchase either a promotional 10 or 12 pack bottles.

5. Where can I purchase a Camden Hells Lager ‘Camden Fresh Print’ promotional pack?

Promotional packs are stocked in participating UK stores including our Web Shop, Asda, Co-op, M&S, Morrisons, Sainsbury’s, Spar, Tesco, Whole Foods & Waitrose stores.

6. I can’t find a promotional pack?

We expect that this offer will be popular and promotional packs are subject to availability – so once they’re gone, they’re gone!

7. Where do I find my unique Code?

Your unique code is printed inside the cardboard pack. Look for the unique 8-digit alpha-numeric codes. The codes inside our Hells Lager Bottle 4 packs can be found inside the opening at the top. The codes on all our other packs can be found further inside the boxes.

8. Can I claim more than one limited edition Camden A3 Fresh Print or Camden Fresh Prints T-Shirt?

Yes, you can! You can claim a maximum of 9 prints per household by providing 9 unique codes obtained by purchasing promotional packs. The promotion is limited to a maximum of 9 print redemptions per household, despite which gift is claimed. Each unique code can only be used once.

9. Can I choose which limited edition Camden A3 Fresh Print or Camden Fresh Prints T-Shirt I receive?

You absolutely can! There are 9 different designs to choose from. Please select your print design (subject to availability) from here camdentownbrewery.com/freshprints. The Camden Fresh Prints include the following artists:

Jasmin Sehra
Vivienne Shao
Parys Gardner
Jada Bruney
Naomi Gennery
Nicole Chiu
Mel Lou
Farzana Ahmed
Javie Huxley

10. Can I choose the size of my Camden Fresh Prints T-Shirt?

Yes of course, we offer 5 sizes of T-Shirts. S, M, L, XL, XXL, Please see our size guide during the ordering process.

11. Can I exchange my Camden Fresh Prints T-Shirt if it’s the wrong size?

Unfortunately not, so please choose carefully consulting the size guide when choosing.

12. My unique code isn’t working. What should I do?

Please check that you have entered each digit correctly. Each unique code is valid for one use only. If you are still experiencing problems, please contact us at [email protected] with a photo of the unique code you are trying to enter so we can work out how to best assist you.

13. I cannot read my code or it is damaged, what should I do?

If you are experiencing problems with your unique code, please contact us at [email protected] with a photo of the unique code you are trying to enter so we can work out how to best assist you.

14. Can I collect 3 promotional 4 packs of Camden Hells to claim a free Camden Fresh Prints T-Shirt?

Afraid not! Codes in promotional 4 packs allow you a Camden A3 Fresh Print. If you purchase a promotional 10 or 12 pack you can claim a free Camden Fresh Prints T-Shirt.

15. Can I claim my Camden A3 Fresh Print or Camden Fresh Prints T-Shirt by post?

No, this is an online redemption offer, claims can only be made via the promotional website.

16. When will I receive my Camden A3 Fresh Print or Camden Fresh Prints T-Shirt?

We want to get your Camden A3 Fresh Print or Camden Fresh Prints T-Shirt to you straight away so you can enjoy it! We will try and deliver your print within 10 days of you receiving your confirmation email, t-shirts will take a little longer although as per the terms and conditions prints or t-shirts could take up to 45 working days for a claim to be dispatched.

17. Can I change my delivery address?

No, unfortunately, once claims have been submitted address details cannot be changed. So make sure to input the correct address!

18. I have not received my Camden A3 Fresh Print or Camden Fresh Prints T-Shirt, what do I do?

Your Camden A3 Fresh Print or Camden Fresh Prints T-Shirt should be dispatched to you within 45 days to the address you provided at the time of your online entry. If you have not received your print or t-shirt after 45 days, please contact us at [email protected]. If you claimed an A3 print it will not fit through a letterbox so it is a good idea to insert a delivery address at the point of order where there will be someone in at the time your post is normally delivered. We should be able to deliver your T-shirt through your letterbox. 

19. I received my Camden A3 Fresh Print or Camden Fresh Prints T-Shirt, but it was damaged, what should I do?

We will endeavour to package the gift as well as possible. In the unusual event that your print or t-shirt is damaged whilst in transit, please take a photo of the damaged print or t-shirt and packaging and email it to [email protected] so we can work out how to best resolve your dissatisfaction.

20. Can I purchase a Camden A3 Fresh Print or Camden Fresh Prints T-Shirt?

No, unfortunately, the Camden A3 Fresh Prints and Camden Fresh Prints T-Shirts are currently exclusive to this promotion and cannot be purchased.

21. Can I choose a frame for my Camden A3 Fresh Print or Camden Fresh Prints T-Shirt?

You can choose to purchase a frame for your Camden A3 Fresh Print at an additional cost. You will be directed to our payment gateway where you will be asked to provide your payment details. Payments can be made by debit or credit card only.

Unfortunately, we don’t offer framed t-shirts. If you choose to frame your Camden Fresh Prints T-Shirt that is your prerogative.

22. I would like to return my frame, what should I do?

If you have selected to purchase a frame with your Camden A3 Fresh Print you have the right to cancel your order for the frame within 14 days from the date you receive the frame and receive a full refund. If you have already received the frame, you will need to return the frame to us within 14 days of the date of your cancellation of the order. To cancel your order, please email [email protected] and return your frame to Camden Town Brewery, PO BOX 83, Knighton, Llandrindod Wells, LD1 9BE and include details of the return of the frame (including your name, address and order confirmation reference from your order confirmation email). Return postage is the responsibility of the consumer. We will provide a full refund within 14 days from the date of your cancellation notice provided that your frame is received undamaged and in the same condition as it was dispatched. 

23. I don’t live in the UK; can I claim a Limited Edition Camden A3 Fresh Print or Camden Fresh Prints T-Shirt?

No, unfortunately, the offer is only available to residents of the UK.

24. What will the information I have submitted be used for?

Your information will only be used to fulfil and to conduct appropriate anti-fraud checks, unless you have opted to receive future marketing communications (brew news) from Camden Town Brewery. It will also be used to check how many times you have entered over the course of the offer. Personal information that you provide may sometimes be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

25. In partnership with gal-dem.

These Camden Fresh Prints are curated in partnership with gal-dem & their network of artists. gal-dem is a media publication committed to telling the stories of people of colour from marginalised genders to address inequalirt and misrepresentation in the industry.

26. What are your t-shirts made of? Are they Fair Wear and Vegan?

Our unisex t-shirts are made from 100% Organic Ring Spun Cotton. They’re a medium fit for a relaxed style, Fair Wear and are PETA Vegan Approved. A lot of love went into your t-shirt, heres how to look after it: Please wash on 30 with similar colours, do not iron on print, wash and iron inside out.

27. I don’t have access to the internet, how can I enter?

Unfortunately, the offer is only available via the Camden Town Brewery promotional website, and therefore access to the Internet is essential. There are many public facilities such as libraries, which offer access to the Internet.

28. I have a question about your beer and brewery, who can I contact?

Please get in touch with Customer Care at [email protected].


Can’t find the answer to your question? Click here to read the full terms and conditions or please get in touch with Customer Care at [email protected].